See how many people you need on the phones each half hour, what that costs, and a shift schedule with breaks that covers it. Upload a report from your phone system, or try it with sample data first.
Watch as we load call data, calculate staffing, build schedules, and assign an entire roster — all with a few clicks.
No workforce management training needed. You bring the numbers; the tool does the math.
Upload a report from your phone system and we'll work out when your customers call, how long calls take, and how many calls to expect next week. No report? Pick the pattern closest to your day and type in your call volume.
Click Calculate. You get the number of people needed in each half hour to hit your answer-speed goal, with a heat map that shows your busiest times at a glance. Add your hourly pay to see the weekly cost and the cost per call.
The Schedule Builder turns headcount into shifts with lunches and breaks placed around your busy periods. The Roster Optimizer assigns those shifts to your people within your hours and rest rules. Then send your team one link to see their week.
Each part works on its own, and each one feeds the next.
The calculator uses Erlang C, the standard formula for call center staffing, with your call duration, answer-speed goal and time lost to breaks, training and absences. A color-coded heat map shows where your week is busiest, so you can see the crunch times without reading a spreadsheet.
Set your shift length, opening hours and break rules, and the builder creates start times that put more people on when calls peak. Lunches and breaks are staggered so they don't all land in your busiest half hour. Drag any break on the timeline to adjust it.
A chart compares the people you need with the people actually on the phones in every half hour. Red marks the times you're short, green the times you have extra. With your hourly pay entered, you also see what the extra coverage costs and what it would cost to fill the gaps.
Tell it how many employees you have and your rules: maximum hours and days per week, minimum rest between shifts, weekend limits. It assigns everyone a consistent weekly line and shows total hours, payroll and overtime. Check the result against your local labor rules before you post it.
Every table exports to CSV, and one click produces an Excel report with the staffing plan, heat map, schedules, coverage and roster in a single file you can hand to your boss or load into your payroll system.
Upload a CSV or Excel export from your phone system. We read the columns, set aside holidays and outages, and forecast the next four weeks. You also see how accurate that forecast was on your own past weeks.
Enter an average hourly pay and see weekly and yearly cost, cost per call, payroll by day, and overtime. Useful when you need to justify headcount in dollars.
Publish the roster to a private link. Each person finds their name, sees their shifts, lunches and breaks, and adds them to their phone's calendar. Pay is never shown.
After 7+ years managing workforce planning for a 24/7 healthcare contact center, I built the tool I wished existed. Paste your call data, set your targets, and get a mathematically precise staffing plan — headcount, shifts, breaks, and a full employee roster — in minutes.
"I used to spend half a day every Sunday building next week's schedule in Excel. Now I paste our ACD data, hit Calculate, build schedules, and the entire roster is done in 10 minutes. The break optimization alone saved us from SLA misses."
"The heat map was a revelation. We immediately saw we were under-staffed from 8:30-10:00 every day — something we'd been guessing about for months. The Erlang C math just makes it obvious."
"We use it to sanity-check our WFM vendor's staffing numbers every week. Same Erlang C math, same answer — and I can prototype new schedule scenarios in minutes instead of waiting for our analyst to run them."
Start with the free staffing calculator. Upgrade when you need scheduling power.
