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Step 1: Staffing Calculator
Enter call volume & settings → Calculate
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Step 2: Schedule Builder
Build shift patterns from your staffing results
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Step 3: Roster Optimizer
Assign shifts to your actual employees

Calculating...

BuildMyShift

How many people do you need to staff your call center?

Upload a report from your phone system and we'll fill most of this in, or enter your call data and get your answer in under 2 minutes. Here's what you'll need:

  • 📞 Call volume — how many calls you handle each day of the week
  • 📅 Call pattern — when during the day your calls come in (download our template below)
  • ⏱ Call duration — how long a typical call takes from answer to wrap-up

When Do Your Customers Call?

Upload a report from your phone system, or pick the pattern that best matches your operation.

Have a report from your phone system?

Upload it and we'll work out when your customers call, how long calls take, and how many calls to expect.

More history gives a better forecast; 8 weeks or more is ideal. Your file is only used to do the math and is not saved.

Don't have a report? Pick the closest pattern:

Have your own call data? Paste it here (overrides the preset above) ▼

Call Handling Settings

These settings describe how your team works. The defaults are industry standards — adjust them to match your operation.

Labor Cost (optional)

Payroll taxes and benefits often add 15–30%.

Your Call Volume

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How calls split across the week (%)

Calls per Day

Schedule Builder

Build schedules from the intraday staffing results, including optional 6-day, 7-day, weekend, and overnight support.

Suggested Weekly FTE
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Demand Days
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Peak Interval Need
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Operating Days ▼

Overnight shifts can cross midnight when the latest end time is earlier than the earliest start time.

Weekend Rules ▼
1. Shift Settings ▼
2. Lunch & Break Rules ▼
Advanced: Start / End Rules ▼
Advanced: Break Timing Rules ▼

Roster Optimizer

Assign generated shift slots to actual employees using weekly constraints.